Refund Policy – Quote2
Last updated: 26 April 2026
At Quote2, we aim to provide a fair and transparent service for all users. This Refund Policy explains when tradespeople may be eligible for a refund after purchasing a lead.
1. General Rule
All lead purchases are final. By unlocking a job, you agree to pay the stated fee and accept the details provided for that lead.
2. Eligible Refunds
A refund may be issued in the following circumstances:
- The job is proven to be fake or not genuine
- The contact details provided are invalid or unreachable
- The job is duplicated and you have already paid for the same lead
3. Non-Eligible Refunds
Refunds will not be provided in the following cases:
- The homeowner does not respond
- You are not selected for the job
- You decide the job is not suitable after unlocking
- Pricing or expectations do not match your preferences
- Lack of availability or timing issues
4. Refund Request Process
To request a refund, you must:
- Submit your request within 48 hours of purchasing the lead
- Provide a clear reason and any supporting evidence
- Contact us via: quote2support@gmail.com
5. Review Process
All refund requests are reviewed on a case-by-case basis. Quote2 reserves the right to approve or decline requests based on the information provided.
6. Refund Method
Approved refunds will be processed back to the original payment method within a reasonable timeframe.
7. Abuse of Refund Policy
Quote2 reserves the right to refuse refunds or suspend accounts in cases of repeated or abusive refund requests.
8. Changes to this Policy
We may update this Refund Policy from time to time. Continued use of the platform constitutes acceptance of any updates.
If you have any questions, please contact us at: quote2support@gmail.com