Refund Policy – Quote2
Last updated: 12 July 2026
At Quote2, we aim to provide a fair and transparent service. This policy explains when tradespeople may be eligible for a refund after purchasing a lead — and how that refund is issued.
Refunds are issued as credits only — not cash or card refunds.
If your refund request is approved, the equivalent credit will be added back to your Quote2 account to use on future leads.
1. General Rule
All lead purchases are final. By unlocking a job — either by paying directly or by spending credits — you agree to the stated cost and accept the details provided for that lead.
14-Day Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel an online purchase within 14 days. However, by completing a lead purchase on Quote2, you expressly request that the digital service (access to the homeowner's contact details) begins immediately. You acknowledge that once the contact details have been provided, you waive your 14-day right to cancel.
2. Refunds Are Issued as Credits Only
⚠️ Important — No Cash Refunds
Quote2 does not issue cash or card refunds. All approved refunds are returned to your account as Quote2 credits, which can be used to unlock future leads on the platform. Credits have no cash value and cannot be withdrawn.
A credit refund may be issued in the following circumstances:
- The job is proven to be fake or not genuine
- The contact details provided are invalid or unreachable
- The job is duplicated and you have already paid for the same lead
3. Non-Eligible Refunds
Credits will not be refunded in the following cases:
- The homeowner does not respond
- You are not selected for the job
- You decide the job is not suitable after unlocking
- Pricing or expectations do not match your preferences
- Lack of availability or timing issues
4. Refund Request Process
To request a credit refund, you must:
- Submit your request within 48 hours of purchasing the lead
- Provide a clear reason and any supporting evidence
- Contact us via: quote2support@gmail.com
5. Review Process
All refund requests are reviewed on a case-by-case basis. Quote2 reserves the right to approve or decline requests based on the information provided. If approved, credits will be added to your account within 2 business days.
6. Credit Purchases Are Non-Refundable
Credit bundle purchases (buying credits via Stripe) are non-refundable once the credits have been added to your account. If you have a billing issue with your credit purchase, please contact us at quote2support@gmail.com and we will review it on a case-by-case basis.
7. Abuse of Refund Policy
Quote2 reserves the right to refuse credit refunds or suspend accounts in cases of repeated or abusive refund requests.
8. Changes to this Policy
We may update this Refund Policy from time to time. Continued use of the platform constitutes acceptance of any updates.
If you have any questions about this policy, please contact us at: quote2support@gmail.com