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Refund Policy – Quote2

Last updated: 8 May 2026

At Quote2, we aim to provide a fair and transparent service for all users. This Refund Policy explains when tradespeople may be eligible for a refund after purchasing a lead.

1. General Rule

All lead purchases are final. By unlocking a job, you agree to pay the stated fee and accept the details provided for that lead.

14-Day Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel an online purchase within 14 days. However, by completing a lead purchase on Quote2, you expressly request that the digital service (access to the homeowner's contact details) begins immediately. You acknowledge that once the contact details have been provided, you waive your 14-day right to cancel.

2. Eligible Refunds

A refund may be issued in the following circumstances:

  • The job is proven to be fake or not genuine
  • The contact details provided are invalid or unreachable
  • The job is duplicated and you have already paid for the same lead

3. Non-Eligible Refunds

Refunds will not be provided in the following cases:

  • The homeowner does not respond
  • You are not selected for the job
  • You decide the job is not suitable after unlocking
  • Pricing or expectations do not match your preferences
  • Lack of availability or timing issues

4. Refund Request Process

To request a refund, you must:

  • Submit your request within 48 hours of purchasing the lead
  • Provide a clear reason and any supporting evidence
  • Contact us via: quote2support@gmail.com

5. Review Process

All refund requests are reviewed on a case-by-case basis. Quote2 reserves the right to approve or decline requests based on the information provided.

6. Refund Method

Approved refunds will be processed back to the original payment method within a reasonable timeframe.

7. Abuse of Refund Policy

Quote2 reserves the right to refuse refunds or suspend accounts in cases of repeated or abusive refund requests.

8. Changes to this Policy

We may update this Refund Policy from time to time. Continued use of the platform constitutes acceptance of any updates.

If you have any questions, please contact us at: quote2support@gmail.com